Verdictįor large networks, the Remote Support console will look busy and it includes a few redundant tools. That said, its agentless architecture makes it easy to deploy, and basing prices on the number of technicians make it good value.
You'll need to edit its screen-sharing options to allow VNC viewers to connect to the system.įor large networks, the Remote Support console will look busy and it includes a few redundant tools. When we selected these, DameWare offered to load the service on the target system for us.ĭameWare can connect to Macs using the VNC service, and we had no problems with our MacBook Pro running OS X El Capitan.
You'll only need to use the DameWare Remote Support Service agent to access a small number of features, including the remote command viewer and console, plus the system reboot and shutdown commands. This could then be exported as a CSV file. We could also view all installed software, but each time this was selected, the console queried the remote system to pull in a list. And some of the options hint at DameWare's age, such as when it tries to load vintage apps such as NTBackup and the Windows NT User Manager.ĭameWare doesn't perform an inventory on your remote systems and store the information, although it will scan each system's properties to show details of its CPU, memory, graphics and so on. It's all too easy to end up with ten or 20 tabs loaded without realising it. Rather annoyingly, every tool selected adds a quick-access tab at the top of the central window, which doesn't close down when you select another. We loaded a command-line prompt, event viewer and performance monitor for the remote system from the System Tools section. We could then remotely view and edit its Registry, and reboot or shut down the system. The console displays the selected system's event logs and running processes, and if the remote Registry service isn't running, it will start it for you.
Selecting a system opens a complete overview of its hard disks, with graphs of free and used space, a table displaying more detail, and direct access to Windows' optionto restore previous versions.
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